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Winner of the 2015 COVR Award for Best Self-Help Book! Blamestorming outlines the reasons why our daily conversations go wrong, explains how to respond when they do and provides tips on how to stop them going wrong in the first place. Based on his experience as a highly respected communications coach for international companies and business professionals, Rob Kendall provides a practical guide to achieving more rewarding and effective interactions with everyone in your life - from your boss to your partner. Rob's techniques have been proven to be effective for thousands of people from all walks of life and are presented in an illustrated step-by-step format that makes them easy to put into practice from Day One. Underpinning the book's approach to consistently having better interactions is an explanation of the warning signals that indicate when a conversation is going off track.

Personality is the Key to Professional Success Personal relationships are key to success: In a time when workplaces are becoming more digital and more automated every day, our mindsets and our personal relationships will determine whether we succeed in tomorrow’s markets. We all have one shot to make a lasting impact. Innovators with the changemaker mindset know how to see that opportunity when it comes and make it matter. The human success factor: In the coming years, the human success factor will determine who is among the winners and who is among the losers. All business adventures start with a focus on the self. When you know who you are and develop a deep sense of confidence in yourself, you’ll have the flexibility to roll with the punches. Change comes from within: Whether your goal is to lead a self-determined life, position your company for the future, or be a successful part of a team, external change starts with internal transformation. With The Changemaker Mindset , you’ll master the three Ps of personal development: Purpose. Reconsider what motivates you and find your non-negotiable core principles. People. Build a strong inner circle of peers, because nobody wins alone. Persistence. Develop the confidence to take action, navigate setbacks, and implement change. Readers who liked The 7 Habits of Highly Effective People by Stephen Covey, Leading Change by John Kotter, and The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton Christensen will love this new approach to effective business management from personal development.

AN AMAZON BEST SELLING BOOK FOR KIDS! Only Losers Don't Have Cell Phones... That's what Sophie thinks in the beginning of this hilarious and heartwarming, illustrated chapter book about fitting in. She feels like an outsider because she's the only one in her class without a cell phone, and her crush, new kid Toby Johnson, has been calling her best friend Chloe. To fit in, Sophie changes who she is. Her plan to become popular works for a while, and she and Toby start to become friends. Things get more complicated when Sophie "borrows" a cell phone and gets caught. If her parents make her tell the truth, what will her friends think? Turns out Toby has also been hiding something, and Sophie discovers the best way to make true friends is to be yourself. Here's what Goodreads reviewers say about Sophie Washington: Things You Didn't Know About Sophie: "Sophie is a real character with flaws and it is fun reading how she matures. The story line was funny and realistic." "Virtues like honesty, friendship and being true to yourself are always in style, and this book teaches that in a fun way. Also, it's great to learn a little bit about Texas too!" "Very well written middle school book." This is the third book in the Readers' Favorite five star rated Sophie Washington book series.

Many of us share a shameful little secret: deep down we feel like complete frauds and are convinced that our accomplishments are the result of luck rather than skill. This is a psychological phenomenon known as 'Imposter Syndrome'. This book examines the reasons why up to 70% of us are developing this syndrome-and what we can do about it. All of us, at one point or another, have questioned our capabilities and competence. Maybe you've wondered how you got hired and, handed big job responsibilities? One recent article suggested that 70% of people "will experience at least one episode" of IS in their lives. Imposter Syndrome (also known as imposter phenomenon, fraud syndrome, or the imposter experience) is a concept describing individuals who are marked by an inability to internalize their accomplishments and a persistent fear of being exposed as a 'fraud'. The term was coined in 1978 by clinical psychologists Pauline R. Clance and Suzanne A. Imes. Despite external evidence of their competence, those exhibiting the syndrome remain convinced that they are frauds and do not deserve the success they have achieved. Proof of success is dismissed as luck, timing, or as a result of deceiving others into thinking they are more intelligent and competent than they believe themselves to be. This book presents an accessible and engaging examination of IS and how it effects us, not just at work, but as teenagers, parents and beyond. Using interactive quizzes to help you identify if you suffer and offering tips and tools to overcome your insecurities, psychologist Dr Sandi Mann will draw on her experience not only as an academic, but also as a practitioner, to present a comprehensive guide to understanding and overcoming IS.

Revenge may be best served cold… But the right pie can be murder. Key Lime pie shop owner, Marilyn Hayes, moved to the sublime paradise of Key West after her divorce to make a new life for herself and her daughter. With unshakable determination, and a killer recipe for Key Lime pie, she grew her home-based business into a thriving enterprise and opened a shop across the street from the beach. Life was sunny and sweet, until murder walked into Marilyn’s quirky little shop, bringing with it a whole heap of trouble. When a man is found dead, and her daughter is implicated in the crime, Marilyn reluctantly becomes an amateur sleuth, sniffing out clues and putting herself in danger in the process. Will her determination and smarts lead her to catch a criminal? Or, will she get caught up in a dangerous game of cat and mouse? Find out in this fast-paced Culinary Cozy Mystery!

Customer Success Leads to Your Success If you liked Crucial Conversations , The Challenger Sale or books by Grant Cardone, you’ll love Closing the Sale . Guide the conversation. Closing is a process, not an event. In the closing process, there are inevitably many conversations with a variety of potential clients. Closing the Sale will teach you how to influence good decisions to achieve mutually beneficial outcomes from these conversations. Turn talking into decision making. For clients, decision making can seem daunting. They may often favor the noncommittal "maybe" over the decisive "yes" or "no." Essential Secrets to Closing the Sale will teach you how to help your clients make the best possible decisions for both their business goals and your own. Customer success is your success. Closing the Sale will show you how to attain the only real success. the win-win situation. Because the more you focus on creating success for your clients, the more successful you will be. Closing the Sale will teach you the five essential skills to the sale closing process: Identify the End in Mind Decision Address Client Key Beliefs Resolve Objections Prepare the Conditions for Good Decision Making Open Purposefully, Close Powerfully

FULL OF TWISTS AND TURNS, A HEARTSTOPPING MYSTERY FROM YOUR NEW CRIME FICTION OBSESSION: BIBA PEARCE. A serial killer who dumps the victims’ bodies in Soho Square. A sleepless detective thwarted by his box-ticking boss. Detective Rob Miller thinks he’s seen it all, but this murder scene takes his breath away. The victim is bound and gagged, with whip marks on his back. The location is one of the busiest squares in London. The cause of death appears to be strangulation. Murder or a game gone wrong? The prime suspect is the victim’s partner. Under pressure from his superiors, Rob makes an arrest despite his doubts. But another body is found: bound, gagged and dumped in the middle of central London. Again, there are no witnesses. Now Rob’s on the hunt for a serial killer with a fetish — and a talent for staying invisible. Then the killer makes it personal . . . AN UNSTOPPABLE CRIME MYSTERY THAT YOU WON’T BE ABLE TO PUT DOWN. This gripping page-turner is perfect for fans of Helen H. Durrant, Mick Herron, Joy Ellis, Angela Marsons, Rachel McLean, Alex Smith and J.M. Dalgliesh. MEET THE DETECTIVE DI ROB MILLER An ambitious young detective gunning for promotion. He will do anything for his job, but can he also keep his personal life under control? His ten-month-old son has yet to learn how to sleep through the night, but at least he has his dog. THE SETTING The Murder Investigation Team is based out of leafy Putney, with its overgrown often-flooded riverbanks. One way the river leads into central London, the other out into the countryside. It’s an idyllic setting that masks a criminal underworld.